Tools to think bolder and change faster

Ideas don’t keep office hours. This is where we share big thinking, bold questions, and proprietary tools that will help you master Omnichannel, TX and CX.

What you’ll find here

Essential tools for lasting change:

From fresh insights to proven frameworks, this is our space to share what works in the field. Use it to fuel internal conversations, spark strategy, or guide transformation.

 

This isn’t content for content’s sake. Every piece here is built on hands-on work with brands navigating complexity, scaling with clarity, and delivering standout experiences.

Blog insights

Sharp takes on trends, tools, and transformation

Talk recordings

Catch up on past keynotes and events

Guides and frameworks

Tools you can use to drive clarity and change

Podcast appearances

Real talk with bold leaders

Blog insights

Sharp takes on trends, tools, and transformation

Talk recordings

Catch up on past keynotes and events

Guides and frameworks

Tools you can use to drive clarity and change

Podcast appearances

Real talk with bold leaders

Featured frameworks

These tools help transform abstract experience ambitions into concrete, financially backed decisions. Use them to align your teams, focus your investments, and lead with confidence.

Experience–Technology Matrix™

Bridge the gap between great ideas and great execution. This tool maps customer and employee journeys to the tech stack behind them, revealing where systems fall short and where they can be real enablers of growth.

Experience Gap Analyzer™

Quantify the disconnect between what people expect and what your business delivers, across both customer and employee experience. This diagnostic tool also shows the cost of those gaps, so you can prioritise change where it matters.

Experience Debt Calculator™

Poor experience design doesn’t just hurt your brand, it adds cost. This tool reveals the accumulated impact of those friction points and models the ROI of smart, human-first improvements.

Featured articles

How Technology Is Transforming Modern Education

Technology has revolutionized the education sector, making learning more accessible, engaging, and personalized than ever before. With the rise of digital classrooms, students can now attend lessons from anywhere in the world, breaking down geographical and economic barriers. Tools like interactive whiteboards, learning management systems, and educational apps enhance both teaching and learning experiences. Moreover, AI-powered platforms can tailor lessons to individual student needs, helping them grasp concepts at their own pace. Collaboration has also improved through video conferencing and shared online documents, allowing students and teachers to connect in real time. As technology continues to evolve, its thoughtful integration into education has the potential to create more inclusive, flexible, and effective learning environments for all.

June 18, 2025

Technology has revolutionized the education sector, making learning more accessible, engaging, and personalized than ever before. With the rise of

June 18, 2025

Staying productive in today’s fast-paced world is more challenging than ever, but with a few simple habits, you can significantly

June 18, 2025

Artificial intelligence (AI) is transforming the way businesses operate, making processes more efficient and decision-making more informed. From automating routine