Turn every customer touchpoint into an advantage

Through consultancy, keynote talks, curated dinners, and proven frameworks, Bold Rethink helps sales and service brands master people, process, and technology, for experiences that drive loyalty and long-term growth.

TRUSTED BY LEADERS AT:

We spark transformation and fuel the change

From boardroom to frontline, we work with ambitious brands to align teams, technology, and customer experience. Whether you’re scaling, shifting, or stuck, we help you move faster, with clarity, confidence, and purpose.

OUR IMPACT:

+150-300%

Digital transformation ROI

+25-45%

Customer lifetime value

+15-55%

Cross-channel conversion life

27

Countries reached

54+

Projects completed

17

Years of experience

The levers we move

We work in four transformation zones:

From boardroom to frontline, we work with ambitious brands to align teams, technology, and customer experience. Whether you’re scaling, shifting, or stuck, we help you move faster, with clarity, confidence, and purpose.

Total Experience

Unite customer, employee, and brand experience to drive deep

Customer excellence

Break silos between your digital and physical channels

Omnichannel strategy

Show up where your people need you, across sales and service, with connected journeys that feel seamless from first click to final resolution.

End-to-end execution

Translate strategy into action. Equip your teams to implement,

Total Experience

Unite customer, employee, and brand experience to drive deep

Customer excellence

Break silos between your digital and physical channels

Omnichannel strategy

Show up where your people need you, across sales and service, with connected journeys that feel seamless from first click to final resolution.

End-to-end execution

Translate strategy into action. Equip your teams to implement,

The catalysts we use

Four ways to ignite transformation

We work across four catalytic pillars, each designed to create the conditions where transformation becomes not just possible, but inevitable.

TableX

Curated connections

This isn’t just another networking dinner, it’s a curated space for meaningful connection, sharp insight, and bold conversations. TableX brings together bold leaders to explore emerging challenges, share hard-won lessons and spark ideas over exceptional food.

Speaking

Ideas that ignite action

Our keynotes, workshops, and masterclasses leave audiences thinking differently long after the room empties. Expect clear takeaways, bold ideas, and the kind of insights that keep you up at night, in the best possible way.

Consultancy

Support without dependency

We partner with your team to spot challenges, provide clarity, and equip them with practical strategies that drive bold transformation from within. Your team stays in the driver’s seat, we act as the co-pilot.

Education

Tried-and-tested tools

Bold ideas don’t keep office hours. Stay sharp, curious and creatively fuelled with thought-provoking content designed to challenge your thinking, from blogs and seminars to full-length books, we’ve got ideas that are worth sharing.